Privacy Policy

INFORMATION NOTICE

In compliance with the principles of lawfulness and transparency under Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), CALIMA SHORE TRAVEL, SL, with tax identification number (NIF) B76025865 and website address https://www.shore2shoretours.com/, informs you of the characteristics of the personal data processing activities carried out under its responsibility:

  • Processing: (I) Website enquiries. (II) Follow-up on quotations. (III) Provision of excursion services. (IV) Invoicing, tax, accounting and commercial management. (V) Administrative management. (VI) Handling requests to exercise data subjects' privacy rights.
  • Purposes: (I) Responding to enquiries received through the website. (II) Following up on advance bookings and quotations. (III) Providing excursion services, including invoicing and collecting payment for them. (IV) Issuing invoices, maintaining official accounting records, calculating, filing and settling taxes, and preparing commercial documents such as balance sheets and annual reports. (V) Providing administrative support for all the company's activities, including collections, payments and supplier relations. (VI) Responding to requests to exercise rights relating to personal data.
  • Legal basis: (I) Consent of the data subject, Art. 6(1)(a). (II), (III) and (V) Performance of pre-contractual measures, Art. 6(1)(b). (IV) Legal obligation, Art. 6(1)(c). (VI) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.
  • Retention period: (I), (II) and (VI) For the duration of the provision of the service. (IV) and (V) Six years for commercial purposes, and for the period necessary to address liabilities arising from the settlement of taxes.
    In general, for as long as necessary to address any liabilities that may arise from each processing activity.
  • Recipients: (III) Travel agencies, guides. (IV) and (V) Spanish Tax Agency (AEAT), Government of the Canary Islands, banking institutions. (VI) Spanish Data Protection Agency.
  • Exercise of rights: You may exercise your rights of access, rectification, erasure, restriction of processing and objection to processing, under the terms and conditions established in the personal data protection legislation, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, by sending a request by email to: lopd@shore2shore.es, always including the reference “Data Protection”, together with a document proving your identity and clearly indicating the right you wish to exercise.

ADDITIONAL INFORMATION

Disclosure to third parties

As in the cases described above, the data we disclose to third parties is always limited to the minimum necessary.

What security measures do we apply to personal data?

CALIMA SHORE TRAVEL, SL has appropriate policies and technical and organisational measures in place to safeguard and protect your personal data against unlawful or unauthorised access, accidental loss or destruction, damage, and unlawful or unauthorised use and disclosure.

We will also take all reasonable precautions to ensure that members of the Board who have access to your personal data have received appropriate training.

What are your rights as a data subject?

You have the right to request the erasure of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You have the right to obtain confirmation as to whether CALIMA SHORE TRAVEL, SL is processing personal data concerning you. You have the right to access your personal data and obtain a copy of it, as well as to request the rectification of inaccurate data or, where appropriate, its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request the restriction of the processing of your data, in which case we will retain it only for the establishment, exercise or defence of legal claims. In certain circumstances, and on grounds relating to your particular situation, you may object to the processing of your data. CALIMA SHORE TRAVEL, SL will cease processing the data unless there are compelling legitimate grounds for doing so, or for the establishment, exercise or defence of potential legal claims. You may also exercise the right to data portability and withdraw any consent you have given. You may exercise these rights by sending a request to lopd@shore2shore.es, attaching a document proving your identity and clearly indicating the right you wish to exercise. Finally, you may lodge a complaint with the Spanish Data Protection Agency, particularly if you have not obtained a satisfactory outcome when exercising your rights.